Frequently Asked Questions

Yes. You can contact the clinic directly if you have symptoms such as rectal bleeding, a change in bowel habit, unexplained weight loss, persistent abdominal pain, ongoing diarrhoea, or iron deficiency. Some symptoms may need urgent assessment, and our team can advise on the appropriate pathway.

Yes. Where possible, you can request a particular gastroenterologist. If you are unsure who to see, our team can help match you with a specialist based on your symptoms, condition, location, and appointment availability.

No. We accept self referrals, as well as referrals from your GP, specialist, or other healthcare provider. If you are unsure whether you need to see a gastroenterologist, you are welcome to contact us and our team can guide you through the next steps.

Appointment availability varies depending on the specialist, urgency, and the type of assessment required. If your symptoms are concerning or urgent, please let us know when you contact the clinic so your request can be reviewed appropriately.

A referral from your GP would be helpful as it usually contains all the medical information. Helpful is a brief description of your symptoms, any relevant medical history, current medications, allergies, and copies of recent blood tests, imaging, or previous endoscopy reports if available. This helps the specialist during your consultation

We can apply for prior approval with Southern Cross and AIA insurance. We can submit claims on your behalf to NIB. Other insurance companies can also be used on a pay and claim basis.

Please note: if your insurance is declined payment of the invoice remains your responsibility.

This depends on your insurer and policy. Some insurers require prior approval before a consultation, procedure, or investigation. We recommend checking this with your insurer before attending.

You can still book as a self funded patient. Our team can provide information about consultation and procedure fees before your appointment so you know what to expect.

Gastroenterologists assess and manage conditions affecting the digestive system, including the oesophagus, stomach, small bowel, colon, liver, gallbladder, pancreas, and bile ducts. Common reasons for referral include abdominal pain, reflux, bloating, diarrhoea, constipation, rectal bleeding, iron deficiency, abnormal liver tests, inflammatory bowel disease, coeliac disease, and bowel cancer screening or surveillance.

Please contact a healthcare provider promptly if you have rectal bleeding, black bowel motions, unexplained weight loss, persistent vomiting, difficulty swallowing, iron deficiency, jaundice, a new change in bowel habit, or persistent abdominal pain. If symptoms are severe or rapidly worsening, seek urgent medical care.

Not everyone needs an endoscopy. Your gastroenterologist will review your symptoms, medical history, examination findings, and any previous results before recommending the most appropriate investigations or treatment. If a gastroscopy or colonoscopy is needed, the process, risks, preparation, and costs will be explained before booking.

If you are a new patient most of our specialists prefer you attend your consultation in person.

Telehealth may be suitable for some consultations, depending on your symptoms and clinical situation. Some problems are best assessed in person, especially if an examination or urgent investigation may be required.

Your gastroenterologist will discuss the likely diagnosis, recommended tests or treatment, and follow-up plan. A letter is usually sent to your GP or referring clinician, as well as to your own email. If further tests or procedures are needed, our team will help arrange these.

Usually, yes. If you were referred by your GP, they will normally receive a copy of the consultation letter. If you self refer, you can let us know whether you would like your GP or another healthcare provider to receive a copy.